How can I track my order?

Once your order is shipped, a tracking number will be sent to your email.

Can I change my order details?

Please note that all sales are final. We do not accept any order change, refunds or returns once payment has been completed.

When will my order be shipped?

Usually shipped within 5-7 business days of customer's order.

What payment methods do you accept?

Paypal

Why did my credit card payment fail?

If payment has been declined, kindly place a new order as we are unable to process any orders until payment has been successfully made.

Do you offer international shipping?

We support international delivery

How long does delivery take?

It depends on how long it takes for the courier to deliver, but we will do our best to get the order to the courier as soon as possible

What should I do if my package is lost?

If the package is lost, we will compensate or reissue it for you

What is your return policy?

Free return and exchange. Unconditional return and exchange are not supported for personal damage.

Do I need to pay for return shipping?

do without

What should I do if I receive a defective item?

If there is a problem with the product itself, free return and exchange are supported.

How do I choose the right size?

Check the size chart

What materials are used in your products?

Natural jade, jadeite, agate, and freshwater pearls

Where can I find detailed product information?

Click the link; there is product information below the picture.

How many color options are available for your products?

There are different colors, including emerald green, jade green, agate red, as well as sea blue, dark blue, silver, etc.

When will out-of-stock items be restocked?

Generally 3-5 working days

How do I use a discount code?

Simply enter the discount code at the top of our homepage to enjoy your savings.

Do you offer membership discounts?

No

Do you support bulk purchases?

support

What should I do if my product has a quality issue?

You can contact us in time and provide the corresponding information, we take the interests of the customer as the main, quality problems can certainly be returned to the replacement

Our mission

Just as jade hides in the mountains yet its radiance glows under the moon, true talent will never remain unknown forever.

About us